Frequently Asked Questions

COVID-19 Information

What are your COVID-19 Precautions?

For corporate events and event appearances, safety precautions are left to the venue and questions should be sent to the business hosting. Mrs. Claus comes prepared with a mask and is no-contact for the 2020 season.

Seasonality

It has been a week and I have not received a response, what can I do?

First, check your email’s spam or junk folder to be sure nothing was lost or incorrectly filed. If you are reaching out during the “vacation” season (January - October) replies may take up to a week. If after a week you have not heard back, please send in another request. If you are reaching out during peak season (November - December) please be patient with the elves; they try to respond within 48 hours but may be busy between emails, events, and the toy workshop!

When is Mrs. Claus not in the North Pole?

Mrs. Claus typically begins traveling for the Christmas season in November but will make frequent trips back to the North Pole to check in on the elves, sleigh team, and Santa!

Value

What is your pricing like? Do I pay Mrs. Claus in candy canes?

The North Pole has plenty of candy canes, but thank you for the offer! My Mrs. Claus accepts cash, check, or PayPal. Prices for experiences vary depending on detail and attendance. If you have any questions, please go to our booking page and send in a note. The elves get back to questions as soon as they can!

What does Mrs. Claus bring to events she attends?

While she is pictured in many beautiful places, Mrs. Claus arrives with just her outfit and any previously requested items such as cookie ingredients, books, or small toys. All locations in photos are either the North Pole or provided by the client.

Travel

How far will Mrs. Claus travel for events?

When she is not at the North Pole, Mrs. Claus typically stays just outside the Twin Cities. She will travel within 50 miles of the Twin Cities for select services. If you are outside that range, please reach out to see if the My Mrs. Claus team can accommodate you.